We try when possible to be available for support for urgent issues, but during busy or out-of-office hours we may not be able to assist immediately. We recommend you prepare and test early for your sessions. Please contact us to schedule a support session during support hours, Monday to Friday.
US Support and office hours: 10am - 6pm (Central Time US)
European support and office hours: 3pm - 7pm (Central Time Western Europe)
Office status:
Time in Chicago: Friday, 5:35am
Time in Western Europe: Friday, 12:35pm
Our offices are currently closed. Please leave a message and we will contact you as soon as we are available.
When emailing Support, please provide us with the information required to resolve the issue: for example, your Source-Connect login, computer type, host version, and as much detail about the problem you are having as possible. This will assist us in responding to you with relevant assistance more rapidly.
We answer all emails. If for some reason you do not get a reply from us with 48hrs it may be a problem with your email reaching us and we welcome your call.
Chicago: +1 312 706 5555
UK: +44 (0)20 7193 8755
español
Nos pueden llamar cada dia antes del mediadia para hablar en castellano. Ademas,
sus correos a nosotros pueden ser en ingles o castellano, depende del
idioma que prefieren.
Source Elements LLC
515 N. State St
Suite 2500
Chicago, Illinois, 60654
USA
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Source Elements was formed in 2004 by John Binder, Robert Marshall and Rebekah Wilson. John and Robert are the founders and engineers of one of the country's premier sound design and post production houses. Their direct and daily experience with the tools and methods used globally give them a precise understanding of both the needs of today's modern sound studio and the desires of those who work in them.