Source Elements fully supports the iLok.com Zero Down Time program. We highly recommend you apply for this program.
We highly recommend insuring your licenses in the event of a lost or stolen iLok. Source Elements does not offer replacement licenses in case of lost or stolen iLoks. In some cases we are able to provide temporary licenses if you are not covered by Zero Down Time with iLok.com.
In most cases Source Elements is able to replace your license if your iLok has broken or failed. We need verification from iLok.com that your iLok is broken. If you have Zero Down Time with iLok.com they will be able to replace your license in accordance with their policies. Contact iLok.com for more information.
Each Source-Zip license purchase is valid for one computer only. It is not a user-license. With your purchase of Source-Zip you receive 3 licenses in case of computer failure/upgrades. If you require a new license for the licensed computer please contact support.
If you are applying for a software upgrade your upgrade license will be authorized on the same iLok, and the original license will be surrendered.
Transfer of your iLok license ownership requires a $25 fee on iLok.com. Please see iLok.com for details. The new owner will need to contact Source Elements to request a transfer of ownership. We charge $50 for a transfer of ownership. This includes transferring your support contract if applicable to the new owner.
Source Elements does not offer refunds except for exceptional cases. Before purchase we recommend you download, install and test software prior to purchase, and discuss any issues with Support as needed. In case a refund request is accepted there will be a $50 re-stocking fee applied.