This page the most common reasons why RTS may not be working for you. The advice below is the same advice that would be provided to you by support. We encourage you to follow this guide before contacting support as most issues are easily resolved.
Please ensure both sides of the connection have followed the RTS checklist completely.
Source-Connect provides feedback about its RTS status below the Receive Meter:
| RECEIVER MESSAGES: | |
| Waiting for Play | There is no RTS activity |
| In Remote Sync | The Receiver is placed into Play via the Play button in the Sender's RTS panel |
| In Local Sync | The Receiver is placed into Play via the Play button in the Sender Pro Tools Transport |
| SENDER MESSAGES: | |
| Idle | There is no RTS activity |
| Waiting for Sync Play | The Sender has pressed Play in the RTS panel but their local system has not yet chased the Receiver's system. Note this message is often only shown rapidly. If this message remains on the Source-Connect window see comment #1 below. |
| In Local Sync | The Sender presses Play in the RTS panel and is now chasing the Receiver's system |
| In Remote Sync | The Sender presses Play in the Pro Tools Transport and the Receiver is assumed to be chasing the Sender's system. See Receiver's messages for feedback. |
It is important to note that these messages clearly identify, from each user's perspective, who is in sync (remote or local).
It is quite common that a Pro Tools session will 'lose' any ability to send or receive ReWire commands. The reason for this is not known. The symptom of this is when you are on Send or Receive, and the Pro Tools transport does not go into play. The only known solution is to create a completely new session from scratch, and create one new aux track for Source-Connect and one for the Se ReWire plug-in. Once you have done this try reconnecting and testing RTS again. Usually this resolves the problem, and you can import your tracks from the previous session.
To avoid or alleviate unavoidable offsets, make sure that both users start with a new Pro Tools session with a zero Session Start Time in the session startup window. In addition, no options (wait for note, MIDI countdown, etc) should be selected in the Pro Tools Transport.
The most common reasons for session being out of sync are:
A less common problem which is harder to find but easily fixed is to open the 'Time Operations' window, go to the 'Move song start' menu, and make sure you set the 'Move start to' box to zero ('0'). You can open the Time Operations menu by pressing the Option key and the number 1 key on the number pad.
This is a symptom of a corrupt Pro Tools session. Follow the advice for comment #1 above.
We have seen the following issues and offer solutions: